Become a Superhero for your Customers


Become a Superhero for your Customers


While Legends of Tomorrow fight together to avoid world destruction, I've gathered my own team of extraordinary leaders that have inspired my career and hopefully can make you a Superhero with your customers too:
“The way you treat your employees is the way they will treat your customers” –Richard Branson
Leading with Humility -  Eric Douglas       
   “If Content is King, Context is GOD” -  Gary Vaynerchuk
“What everyone in a company does can be reduced to one of two functions: to serve the customer or serve someone who does.” - Dr. Deming
 "You can't transform something you don't understand" – Annette Franz
"Experiences are now directly tied to aspiration and intention, and creativity and technology are merely the enablers.” – Brian Solis
 “Marketing is a (buyer) journey, not a destination” - Pete Krainik
 "A Network gives you Reach, but a Community gives you Power!" – Ted Rubin
“Customer experience has two sides, the rational experience and the emotional experience” – Colin Shaw
“Aside from repeat business, referrals and accolades, there is one word that you are looking for your customers to use as they describe you.
 That word is ALWAYS…” - Shep Hyken
“When you deliver a reliable experience, you earn the right to your customers’ story through word of mouth. And your customers will come back because they want to have your experience again.” – Jeanne Bliss
The ABCs of Digital Marketing by Jake Sorofman
"When it's top of mind it remains tip of tongue."  - Jonah Berger
“The way to a customer’s heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about.” – Valeria Maltoni
Share your favorite quotes, and leaders that have guided you through your customer journey.

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